Frequently Asked Questions

Modia Health provides a comprehensive range of ultrasound services including but not limited to:

• General ultrasound - abdominal, renal, prostate, thyroid, testicular, small parts
• Women’s health ultrasound - gynaecological, breast
• Vascular ultrasound - Upper and lower limb venous and arterial, renal arteries, carotid doppler
• Musculoskeletal (MSK) ultrasound - shoulder, elbow, wrist, hip, knee, ankle
• Obstetrics ultrasound - dating, 13 week anatomy, morphology, third trimester, cervical tracking
• Peadiatrics ultrasound - abdominal, renal, appendicitis, pyloric stenosis

And much more.

A: We accept all referrals including e-referrals. Referrals can be submitted online via our website, by fax to (07) 2140 6038, or by email to [email protected].

A: For urgent scans, we aim for a 24-hour turnaround. Non-urgent scans can be completed within 4 business days.

A: Reports are delivered within 24-48 hours. Urgent results can be communicated verbally with the referring doctor.

A: We have an online image viewing portal that can be accessed by registering with us. To create an account, contact us at [email protected] or call us at 1300 600 039.

A: Yes, all our sonographers are members of the Australian Sonographer Accreditation Registry (ASAR) and have extensive experience in clinical settings.

A: We utilise state-of-the-art ultrasound equipment maintained to the highest standards and adhere to strict protocols. Our sonographers are regularly trained on the latest techniques and procedures.

A: Whether your scan is at home or at the GP practice, our mobile ultrasound service comes fully equipped. We use a state-of-the-art portable ultrasound machine to complete your scan. During your ultrasound appointment, a sonographer will use an ultrasound probe (also known as a transducer) to capture and print the requested images. A water-based gel will be applied to your skin in the area being scanned to facilitate sound wave transmission between your body and the probe. The procedure is generally painless and non-invasive.

A: Most appointments take approximately 20 to 45 minutes depending on the type of examination.

A: Yes, combining multiple ultrasound scans into a single appointment is possible for most scan types and can be more convenient for you. When scheduling your appointment, inform our team of all the scans you require, and we will coordinate accordingly. This approach can reduce the number of visits needed and streamline the diagnostic process, providing comprehensive results in one session. Some scans such as renal ultrasound must be performed separately for Medicare purposes.

A: Preparing your home for a mobile ultrasound visit is simple. Ensure that the area where the scan will take place is clean, quiet, and has sufficient space for the ultrasound equipment and the sonographer to work comfortably. It's helpful to have a bed or a comfortable chair available for you to lie down if needed. The sonographer will bring all the other required items. Our team will provide specific guidance when you book your appointment to ensure a smooth and efficient visit.

A: Preparation depends on the type of scan:

Urinary Tract, KUB, Kidney, Bladder, Prostate, Pelvis, First Trimester Pregnancy:

• Adults: Drink 1L water 1 hour before. Avoid emptying the bladder.
• Ages 2-8: 2 glasses of fluid (not milk) 1 hour before. Avoid emptying the bladder.
• Under 2: Normal feeding, extra fluids encouraged.

Gallbladder, Upper Abdomen, Liver, Leg Arteries, Renal Arteries and Aorta:

• Adults: A 6-hour fast is required. Water, black tea/coffee, and medications are allowed.
• Diabetics/Children: 4-hour fast preferred.

Thyroid, Testes, Breasts, Musculoskeletal, Hernia, Other: No preparation needed.

A: In-home, including aged care, disability services, and Support at Home program: Our scans are covered by Medicare however, a fee applies for the visit. It's a small investment to bypass traffic and avoid lengthy delays in waiting rooms. Please contact us to find out the cost of your scan. For scans at your GP practice: For scans in the general practice, you’ll find the pricing details on the location's respective bookings page.

A: Results are sent directly to the referring doctor or healthcare provider within 24-48 hours.

A: The safety and well-being of our patients are our highest priorities. If an urgent finding is identified during your ultrasound scan, our sonographer will immediately inform your referring healthcare provider and discuss the next steps for your care. We ensure that critical results are communicated promptly to facilitate timely medical intervention. You will also be notified as soon as possible to discuss the findings and any necessary actions.

A: Yes, you can cancel your appointment via phone or email. A $50 cancellation fee applies for same-day cancellations. Rescheduling is possible without additional charges.

A: Modia Health is dedicated to providing compassionate and tailored care for patients with cognitive impairments, dementia, and other geriatric conditions. Our experienced practitioners are trained to communicate effectively and respectfully, ensuring a comfortable and supportive environment during your mobile ultrasound, X-ray, or IV infusion session. We adapt our approach to meet your unique needs, making the experience as stress-free as possible.

For people with disabilities, we offer sensory-friendly, patient-paced ultrasound appointments with full accessibility for wheelchair users and complex mobility needs. Our team has specialised training in disability care to ensure a comfortable experience.

A: Yes, you are welcome to have a family member or caregiver accompany you during your mobile ultrasound appointment. We understand the importance of support during medical procedures and strive to create a comfortable and reassuring environment for our patients. Simply inform us when booking your appointment if you wish to have someone present, and we will accommodate your request.

A: Absolutely. Modia Health utilises state-of-the-art portable ultrasound equipment that delivers high-resolution images comparable to those obtained in hospital settings. Our accredited sonographers are highly trained to ensure precise and reliable results, whether the ultrasound is conducted at your home, GP practice, or another convenient location. We adhere to the same rigorous standards as hospital-based services to provide accurate diagnostics.

A: Yes, ultrasound is a safe and widely used imaging method for monitoring the health and development of the baby during pregnancy. It uses sound waves to create images without exposing the mother or baby to radiation. At Modia Health, our experienced sonographers follow all safety guidelines to ensure a secure and comfortable ultrasound experience for both mother and child. If you have any concerns, feel free to discuss them with our team before your appointment.